5bet's Privacy Policy

General Overview

5bet ("we", "our", or "the platform") operates an online gaming service for users in Bangladesh. This privacy policy explains what information we collect and how we manage it when you visit our website 5bet.mom, create an account, or use any of our services.

By using our platform, you are considered to have agreed to the terms set out in this privacy policy. If you do not agree with this policy, please refrain from using our services.

Who This Policy Applies To

This privacy policy applies to all of the following:

• Anyone who browses the 5bet website
• Registered members of 5bet
• Anyone who uses our gaming and betting services
• Anyone who contacts our support team
• Anyone who participates in our promotional activities

Information You Provide Directly

When you create an account on 5bet or use our services, you voluntarily provide certain information. This may include:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment method details — such as partial account information for bKash, Nagad, Rocket, or Upay
• Relevant details from documents submitted for identity verification
• Information provided when contacting the support centre

Automatically Collected Information

When you use our platform, our systems automatically record certain technical information that helps ensure the security and quality of the service:

• IP address and device type
• Browser type and operating system
• Pages visited and session duration
• Referral source (where you came from before reaching our site)
• Cookie and session data
• Transaction and game activity logs

Cookies and Similar Technologies

5bet uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. They help us improve our service and personalise your experience. You can manage cookies through your browser settings, though disabling certain cookies may limit the functionality of the site.

Service Operation and Improvement

We use your information for the following purposes:

• Creating and managing your account
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
• Delivering gaming and betting services correctly
• Resolving technical issues on our platform
• Improving service quality and user experience
• Managing bonuses and promotional offers

Security and Fraud Prevention

Protecting users' funds and personal information is 5bet's top priority. We use the information we collect toward this goal:

• To detect and prevent suspicious account activity
• To prevent multiple accounts from being opened
• To comply with anti-money laundering (AML) policies
• To verify age (for users aged 21 and above only)
• To prevent misuse of our services

Communication and Support

We may use your contact information to share relevant updates with you, including:

• Sending important account-related notifications
• Sending transaction confirmation messages
• Responding to support requests
• Notifying you about technical issues
• Providing information on responsible gaming

Who We Share Information With

5bet does not sell your personal information to any third party. However, information may be shared in certain specific situations necessary for operating our services:

• Payment processing partners: Mobile banking service providers such as bKash, Nagad, Rocket, and Upay receive only the information necessary to complete a transaction.
• Technology service providers: Trusted partners who manage our infrastructure and security services, under strict confidentiality agreements.
• Legal requirements: Under applicable legal obligations or in response to valid requests from law enforcement agencies.
• Business transfers: In the event of a merger or acquisition, where data protection standards will be maintained.

Outside of the situations above, we will not share your information with any third party.

International Data Transfers

In some cases your information may be processed internationally. For any such transfer we ensure that applicable data protection standards are fully observed and the security of your information is maintained.

How Long Information Is Retained

5bet retains your information only for as long as necessary for the purposes described in this privacy policy or as required to meet legal obligations. Specifically:

• Active account data — for as long as the account remains active
• Transaction records — as required by financial obligations
• Some information may be retained for a set period after account closure, for fraud prevention and legal reasons

Security Measures

5bet applies industry-standard security practices to protect your information:

• SSL encryption: All data transmissions are secured using TLS/SSL protocols
• Encrypted storage: Sensitive information is stored in encrypted form
• Access controls: Only authorised personnel can access specific data
• Regular audits: Our security measures are regularly reviewed and updated
• Firewall and IDS: Advanced protective measures to prevent unauthorised access

While we make every effort to ensure the highest level of security, it is not possible to make data transmission over the internet completely secure. It is your responsibility to keep your password confidential and to notify our support team immediately if you notice any unusual activity on your account.

What Rights You Have

As a 5bet user, you have the following rights over your own information:

• Right of access: You may request to know what information we hold about you
• Right to rectification: You may request correction of inaccurate or incomplete information
• Right to erasure: In certain circumstances you may request that your information be deleted
• Right to restrict processing: In some cases you may ask us to limit how your information is used
• Right to portability: You may request your information in a structured format
• Right to object: You may object to your information being used for specific purposes

How to Exercise Your Rights

To exercise any of the rights above, please contact our support team. We provide assistance via 24/7 live chat and email. Once we receive your request, we will take the appropriate steps as quickly as possible.

Please note, however, that due to legal or regulatory obligations it may not be possible to delete certain information. In such cases we will explain the reason.

Protection of Minors' Information

5bet is for users aged 21 and above only. We do not knowingly collect information from minors. If it comes to our attention that we hold information belonging to a minor, we will delete it immediately and close the associated account. If a parent or guardian believes their child is using our platform, please contact us right away.

Responsible Gaming and Data Use

5bet places great importance on responsible gaming. We use information about your gaming and betting activity to:

• Identify potentially problematic gaming behaviour
• Facilitate setting limits or voluntary breaks when needed
• Provide necessary support for user protection

To learn more about responsible gaming, visit our Responsible Gaming page.

Protection of Payment Information

We handle payments through bKash, Nagad, Rocket, and Upay. Each transaction is subject to the security protocols of the relevant mobile banking provider. We retain only the minimum payment information necessary for transaction verification and account management. Full payment credentials are never stored on our servers.

How This Policy May Change

5bet may update this privacy policy from time to time. Changes will be published on this page and the "Last updated" date will be revised. For significant changes, we will make reasonable efforts to notify you by email or via a notification on the platform.

Continuing to use our services after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

Applicable Law and Jurisdiction

This privacy policy is governed by applicable laws and regulations. Any disputes relating to this policy will be resolved before the relevant authorities. We always aim to resolve any matter directly with our users through open discussion.