5bet's commitment to responsible gaming
Keep entertainment as entertainment. We give you all the tools to play safely, mindfully, and within your limits.
What is responsible gaming?
Online gaming is a form of entertainment — not a source of income. 5bet always wants every member to play with enjoyment, awareness, and within their own means. Responsible gaming means staying in control of your time and money, not chasing losses, and seeing gaming as a small part of your life.
On our platform you will find strong protective tools such as deposit limits, time-outs, and self-exclusion. On this page we have laid out in detail how to use those tools, what the signs of problem gambling are, and how to get help.
Our protection tools
To ensure a safe environment for every member at 5bet, we provide the following tools.
Deposit Limit
Set a cap on how much you deposit each day, week, or month. Once a limit is set it takes effect immediately, and increasing it requires a 7-day wait — this is for your own protection.
Session Time-Out
Give yourself an automatic break after a set period. Take a time-out of 24 hours, 7 days, or 30 days — during this time no bets or deposits will be possible on your account.
Self-Exclusion
If you feel gaming is getting out of control, close your account yourself — temporarily or permanently. No new account can be opened during an active self-exclusion.
Loss Limit
If you lose beyond a set amount, your account will automatically close. This keeps your budget protected and reduces the urge to chase losses.
Time Reminder
Receive regular notifications about how long you have been playing. Keeping track of time is an important part of responsible gaming.
24/7 Support
For any concern about gaming, the 5bet support team is always here. Reach us via live chat and email in both Bengali and English.
21+ Age Restriction
5bet is for adults aged 21 and above only. Registration and gaming by minors is strictly prohibited. Age is verified at the time of account creation, and additional identity documents may be requested if there is any doubt.
If there are minors among your family or close ones, make sure they cannot access your device or account. Use a password lock on your account if needed.
- Never share your account login details with anyone.
- Log out after using your device.
- Keep children and teenagers away from account access.
Warning signs of problem gambling
If any of the following signs appear in you, take a break immediately and seek help:
- Repeatedly playing to try to win back lost money
- Spending money needed for daily life on gaming
- Hiding your gaming habit from family or friends
- Feeling restless or irritable when unable to play
- Gaming affecting your work, studies, or relationships
- Feeling the urge to spend more and more time gaming each day
How to set limits
Activating limits and protection tools on your 5bet account is very straightforward. Follow the steps below:
Access your account
Go to the 5bet login page and log in to your account.
Go to the Responsible Gaming section
In your account settings, find the "Responsible Gaming" section.
Choose the tool you need
Select whichever you need — deposit limit, loss limit, time-out, or self-exclusion.
Set the amount and duration
Set your limits in line with your budget and playing time.
Confirm
Save your limit. Reducing a protection limit takes effect immediately; increasing one takes effect after 7 days.
Healthy gaming habits
Responsible gaming is not just about using tools — it is a mindset. Following these habits in daily life will keep gaming enjoyable at all times:
- Set a budget before you play and do not go beyond that limit.
- Never place extra bets in the hope of recovering lost money.
- Avoid playing under the influence of alcohol or when under mental stress.
- Set a time limit for each session and take breaks.
- Gaming is not an alternative to earning a living — it is a form of entertainment.
- Prioritise spending time with family and friends.
- If you feel you are losing control, seek help immediately.
5bet wants every gaming experience you have to be a positive one. Entertainment and responsibility can go hand in hand — and we are committed to making sure of that.
Help & Self-Exclusion
How does self-exclusion work?
Self-exclusion is a process through which you can voluntarily stop gaming at 5bet for a set period or permanently. During this period your account will be fully suspended and no bets or deposits will be possible.
While self-exclusion is active we will not send you any promotional messages either. We respect your decision, and our support team will be on hand for any assistance during this time.
Duration
For self-exclusion you can choose 30 days, 3 months, 6 months, 1 year, or permanently. In the case of permanent exclusion, reactivating the account is not possible.
If you want to close your account
You can self-exclude directly from Settings, or contact the support team to make a request. We will suspend your account as quickly as possible.
Need help?
If you have any concerns about gaming or need help with protection tools, our support team is ready 24/7.
Talk to us directly on live chat
Support is available in both Bengali and English.
Responsible Gaming FAQ
Find answers to common questions about responsible gaming here.
Enjoy 5bet's top games safely
Follow responsible gaming principles and keep the fun in entertainment.